Firefly

Fees

At Firefly we believe in being upfront with our fees so that you know how much you have to spend for your flight.

Ticket Surcharges, Fees & Taxes

Destinations	One-Way Fees (per Passenger)
	Admin Fee	Passenger Service Charge (Airport Tax)		Aviation Levy	Pax Arrival Processing Fee
Domestic	MYR 20	MYR 9		N/A	N/A
Phuket	MYR 30	MYR 65 (Depart Malaysia)	MYR 80 (Depart Phuket)	N/A	N/A
Koh Samui	MYR 30	MYR 65 (Depart Subang and Penang)	MYR 65 (Depart Koh Samui Arrive Subang) MYR 65 (Depart Koh Samui Arrive Penang)	N/A	MYR 100 (Depart and Arrive Subang) MYR 60 (Depart and Arrive Penang)
Medan/ Pekanbaru	MYR 30	MYR 65 (Depart Subang) MYR 26 (Depart Ipoh, Malacca, Penang)	IDR 75,000* (Depart Medan/ Pekanbaru)	N/A	N/A
Batam/ Banda Aceh	MYR 30	MYR 65 (Depart Subang) MYR 26 (Depart Penang)	IDR 100,000* (Depart Batam/ Banda Aceh)	N/A	N/A
Singapore	MYR 30	MYR 65 (Depart Subang) MYR 26 (Depart K.Terengganu, Kuantan, Kota Bharu and Ipoh)	MYR 53 (Depart Singapore Terminal 2) MYR 70 (Depart Singapore Terminal 2) (from 1 April 2013)	MYR 15 (Depart Singapore Terminal 2)	N/A

Notices for Ticket Surcharges, Fees & Taxes:

1. All the above are subject to Firefly’s General Conditions of Carriage.
2. All Surcharges, Fees & Taxes have been included and must be paid upon booking.
3. * Fees to be paid at airport before departure.

Online & Over the Counter Checked Baggage Allowance

Checked-Baggage Fees

Weight Category	Domestic		International
	Online (MYR)	Counter (MYR)	Online (MYR)	Counter (MYR)
On ATR-72 aircraft
-20kg	Free	Free	Free	Free
+5kg	60	150	80	200
+10kg	120	300	160	400
+15kg	180	450	240	600

Notices:

1. Checked-baggage fees cannot be refunded or transferred
2. Checked-baggage fee cannot be re-routed
3. Unused portions cannot be refunded as well
4. Online rates are only available online, and are not sold at the airport counter
5. Baggage that weighs more than checked-baggage allowance purchased will incur excess-baggage fee
6. Each individual piece of checked baggage may not exceed 32kg
7. Carriage of excess baggage is subject to load

All the above are subject to Firefly’s General Conditions of Carriage.

Processing & Service Fees

Fee Type	Domestic	International
	Malaysia (MYR)	Thailand (MYR)	Indonesia (MYR)	Singapore (MYR)
Flight date or time change per passenger, per flight 1
Within Peninsular Malaysia	70	-	-	-
International	100	100	100	100
Online Prepaid Change Fee 1.1	40	50	50	50
Booking (waived if bought via www.fireflyz.com) 2	20	20	20	20
Mobile Booking Fee	9	9	9	9
Seat Selection per passenger, per flight
Desired seat	40	40	40	40
Preferred seat	20	20	20	20
Standard seat	10	10	10	10
Infant Fee per child, per flight 3	50	50	50	50
Excess Baggage 5
on ATR-72 aircraft	30 per kg	40 per kg	40 per kg	40 per kg
Excess Hand Baggage 5	50 per piece	50 per piece	50 per piece	50 per piece
Sports Equipment Handling 6
up to 20kg per set; excess baggage fee applies if equipment exceeds 20kg	70	70	70	70
Wheelchair 7
with prior advisement	12	12	12	SGD35
without prior advisement	20	20	20	SGD35
Process Fee 8	15	15	15	15

Notices:

1.  Specified changes are only permitted based on Fare Rules of ticket purchased
2. 1.1 Please refer to the Terms & Conditions and FAQ
2. Applicable to all bookings except those made through www.fireflyz.com.my
3. Only one infant is allowed onboard with each adult
4. Adult travelling with infant is advised to pre-select Preferred Seat with bassinet facility
5. One free hand-carry baggage of 7kg is allowed. Overweight, over-sized and extra hand baggage will be checked in as checked baggage and a fee imposed per piece
6. Sports equipment such as golf sets and scuba diving equipment are not part of passengers’ checked baggage allowance. A sports equipment fee will apply which is not re-routable, non- refundable if not used and cannot be transferred to another passenger.
7. If wheelchair assistance is needed, booking can only be made through the call centre or a ticketing office and is subject to Firefly’s acceptance as per our General Conditions of Carriage.
   Passengers requiring wheelchair assistance whose carriage is accepted by Firefly must be able to walk up the stairs of the aircraft
   Without prejudice to our rights in Firefly’s General Conditions of Carriage, Last Minute / Ad-hoc Special Assistance shall only be applicable:
   to passengers who have declared, when booking their tickets, that such passenger has a physical or medical condition that requires special assistance or, where such passenger, at point of check-in, is of a condition requiring special assistance; and
   upon such declaration or in the exercise of Firefly’s rights under Clause 7.3 of our General Conditions of Carriage, Firefly has agreed to accept the carriage of such passenger or such passenger is not denied boarding at the point of check-in due to his/her condition
8. Request for Airport Tax Refund is subject to a Process Fee on a per passenger, per sector basis

All the above are subject to Firefly’s General Conditions of Carriage.

Compensation

Lost Baggage

Incident	Domestic	International
ATR 72-500 #	MYR 80 (per kg)	MYR 80 (per kg)

Notices for Compensation:

1. All the above are subject to Firefly’s General Conditions of Carriage.